The City of Nanaimo publishes a brochure on Who To Call in the Old City. The most recent version is November 2022 and can be viewed here.
Community Safety Officers (City of Nanaimo)
Community Safety Officers focus on providing municipal supports and responses to the community and vulnerable citizens on issues including public disorder, homelessness, addictions and mental health challenges. Community Safety Officers (CSOs) conduct highly visible day and nighttime patrols, including bike patrols, throughout the community with emphasis in the downtown area, involving extensive contact and liaison with the business community, first responders, public safety, service organizations and unsheltered citizens. There are 11 officers who work in teams of 2 or 3 per shift. They work 7 days a week (NOT statutory holidays), 7 am to 10 pm.
CSOs engage with vulnerable citizens including people experiencing homelessness, addiction and mental health concerns to assist in the coordination of appropriate social, health and enforcement responses.
CSOs address contraventions of bylaws, incidents of public disorder and assist people in need, with an emphasis on voluntary compliance strategies, including referrals to services, mediation, public education, warnings, restorative justice and alternate dispute resolution.
Bylaw, Regulation & Community Safety (City of Nanaimo)
To Report (Downtown Core):
- Downtown parking issues
- Aggressive panhandling downtown
- Encampment activity downtown
- Safety matters on downtown public property
- Downtown Bylaw matters (noise, unsightly, nuisance activities)
- Connecting individuals in need to services
Monday to Friday (8:00 am to 4:30 pm)
Call 250-755-4422
Evenings and weekends
Call 250-758-5222
bylaw.info@nanaimo.ca
To Report (Outside Downtown Core Bylaw Infractions):
- Parking
- Traffic
- Noise
- Encampment Activity
- Unsightly Properties
- Nuisance Properties
Monday to Friday (8:00 am to 4:30 pm)
Call 250-755-4422
Evenings and weekends:
Call 250-758-5222
bylaw.info@nanaimo.ca
Public Works
To Report:
- Discarded Needles on Public Property and for information on the proper disposal of discarded needles on private property
- Garbage or Litter on City Property
- Overflowing City Garbage Bins
- Other After Hour City Matters
Please call or email:
24 hours a day, 7 days a week
250-758-5222
public.worksinfo@nanaimo.ca
Nanaimo Fire Rescue
To Report:
- Burning Complaints
- Burning Permits
- Smoke Alarm and Carbon Monoxide Detector Information
- General Fire Safety Information
Please call:
24 hours a day, 7 days a week
250-753-7311
RCMP: How to Report Crime
There are now multiple ways to report:
- Suspicious or Illegal Activity
- Crime after it has occurred
- Lost, Stolen or Found Items
- Security Matters
To learn more about reporting options, please visit the RCMP’s Online Reporting Tool page or their homepage.
Please call:
Non-Emergency Assistance: 250-754-2345 – 24 Hours
The Vancouver Island Crisis Line
24-hour Crisis Line Service
1-888-494-3888
Island Health
Nanaimo Mental Health & Substance Use
COR (Community Outreach Response):
- Mobile Crisis Response via Crisis Line – 1-888-494-3888
- Homelessness Outreach Response via Team Cell 250-741-7645
Information on Safe Handling for Needles
www.islandhealth.ca/safe-needle-disposal
Street Reach (Canadian Mental Health Association Mid-Island) – 250-716-8823
Poison Control 1-800-567-8911